LB
Lorna B
1 reviews | Active since Sept 2017
15 Sept 2017, 08:55
Credit card
The Absa call centre phone's my mother in law every day after she has paid her credit card. She still needs to pay a small amount of R250 on her card. She is a pensioner and will pay end of the month her full premium.
What I don't understand that the call centre phone's her every morning around 7h15. Really are you so desperate for an amount of R250 that you keep on phoning 5 days in a row.
I think this is ridiculous and the attitude of the call centre agent is atrocious not to mention rude. Please keep your manners in tune when you deal with customers. You don't betray a good image with agents being rude to an elderly person, being friendly will get the job done.
Thank you
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Absa's replyOfficial
15 Sept 2017, 10:11Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply15 Sept 2017, 10:11
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,