**** services from absa!

My bond is currently in arrears as per absa - so I make a call trying to find out my installment for this month and the amount it is in arrears by - Absa says my authentication has failed and therefore cannot help me, I will need to go into the branch, how the hell do I make time to do that whilst being at work and not knowing the amount owed - we are all revolving into the digital world now absa seems to be going backwards - absolute bull**** services from *********** consultants. Will never recommend absa to anyone!