Craig Wilkinson went ten extra miles

Several weeks ago I app**** for a new debit and cheque card at Absa Fourways. The credit card was delivered efficiently. The debit card on the other hand was not. I received smses stating that my card was ready for collection. I went to the branch twice to find that it was not there(on the second time I ordered a new card). On the third time that I went in my card was still not there (even though it should have arrived after the 3-5 working day waiting period). I was not impressed. I was one of the last people in the branch at 16:30 on a Friday afternoon when Craig approached me to help. He was extremely forthcoming with solutions and even offered to personally activate and deliver my card. On the Monday morning he personally drove to my offices on the other side of town and delivered my activated card to. I was completely bowled over by this outrageously good service. He truly went the extra mile for me and redeemed my trust in Absa. Thank you so much Craig!