EM
Eugene M
1 reviews | Active since Apr 2017
25 Sept 2020, 21:26
CPA CONTRAVENTION
The only bank I know from childhood to this date, sent my credit card statement to my wife divulging a limit increase I instated without her knowledge. Like it was not enough, I logged a complaint C-***4 and the call was closed without a single call from Absa to justify their contravention to my CPA rights. I sent a follow up email to have the call re-opened and it was closed again. I have now resorted to the banking ombudsman.
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Absa's replyOfficial
28 Sept 2020, 08:51Dear Eugene Mogola Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply28 Sept 2020, 08:51
Official
Dear Eugene Mogola Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care
Best regards,