Covid19 payment relief

I have app**** for Covid19 payment relief in Mar h already for April and I was approved, however they charged my account the full +-R1600 April Month end that money was suppose to put food on the table for my family!! Luckily I phoned and they said they will reverse the debit order.... Only 7 days later but I got it... They said it was a mistake on their side and they are sorry but I am qualified for payment relief, however yesterday they debited my account again!!! Come on Absa this pandemic is stressful enough please give me slack! I tried to phone but your collections department is not available at the moment!! This is pathetic service, please rectify your mistake as I am trying my best to provide for my family and my 3 year old daughter in this times of crisis!!!!!