LM
Lerato M
1 reviews | Active since Apr 2020
27 Apr 2020, 22:50
COVID19 EMPTY PROMISES AND SHOCKING SERVICE (****)
Early April 2020 I app**** for Payment relief for the vehicle, I received an sms followed by an email confirming my request was submitted and my payment plan will be extended. Later received a statement stating I will be paying R154 for shortfall insurance. To my surprise a debit order of R3589 which is not even ny monthly instalment went just now...What kind of service is this? ABSA had clearly provided me with false information. What a shame knowing exactly the tragedy COVID19 had caused. How am I supposed to manage paying for rent and food??? Pathetic service
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Absa's replyOfficial
28 Apr 2020, 11:40Dear Lerato Mapena, Thank you for bringing this matter to our attention. We sincerely apologies on any inconvenience caused. Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Regards
Daphne Le Grange
Absa's reply28 Apr 2020, 11:40
Official
Dear Lerato Mapena, Thank you for bringing this matter to our attention. We sincerely apologies on any inconvenience caused. Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Regards
Daphne Le Grange