MK
Matthew K

1 reviews | Active since May 2013

11 Sept 2020, 18:16

COVID relief nightmare continues

I refer to my numerous previous complaints about ABSA.

I tried to apply for pre-approval for a bond as I wish to purchase a property. On my credit check, they state there is numerous non payments of my personal loans. I have never missed a payment. How dare ABSA place this on my credit history?

My previous complaints have also not been addressed satisfactorily.

ABSA bank please do the following:

1. Supply me with a letter stating all my loan accounts are paid and up to date, and that the mistake lies on your side. 2. Update the various credit bureaus so that my credit report accurately reflects my good standing. 3. Convert my personal loan and student loan debit orders to the debicheck format as requested in my previous complaint, in order to safeguard me from ABSA debiting my account with the incorrect amounts.

0
Replies (1)
Absa
Absa's reply14 Sept 2020, 11:40
Official
Dear Matthew

Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced.  My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***0

Kind Regard

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care 

Best regards,