DP
Dorathy P
1 reviews | Active since Jul 2017
09 Jun 2020, 12:21
COVID relief app**** whilst I said I did not want it
I was offered COVID relief on a personal loan and opted not to take the relief as it extended my policy by a huge amount at the end of the term, including an extra 8-10 months added on. I note from my statement that I am paying less for the loan even though I opted NO.
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Absa's replyOfficial
09 Jun 2020, 13:16Dear Dorothy
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically .
Kind regards,
Kind regards,
Lebogang Masiane
Group Customer Care
Absa's reply09 Jun 2020, 13:16
Official
Dear Dorothy
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically .
Kind regards,
Kind regards,
Lebogang Masiane
Group Customer Care