LS
Leandra S
1 reviews | Active since Nov 2014
19 Jan 2021, 08:31
Covid relief application - no feedback
Dear ABSA. Why do you offer covid relief plans to your clients? They client applies and then you don't get any feedback from ABSA causing the loans to just fall into arrears - and then you start getting calls from attorneys - but the client app**** for covid relief - 2 times with no response.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
19 Jan 2021, 13:59 Dear Leandra, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply19 Jan 2021, 13:59
Official
Dear Leandra, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe