COVID REGULATIONS NOT ADHERED TO

I visited Absa, Summerstrand on 25 August at 8.30 to reset a credit card pin. Wendy who assisted me was very helpful and professional (the two stars are for Wendy). Two complaints: 1. Covid regulations not adhered to by staff and some customers: Manager plus at least one more staff member and two customers wore their masks under their noses. When I complained to the manager about the long wait, she was quite aggressive and also stood very near to me when talking to me (less than one metre). A family member who visited the branch three weeks ago had the same experience about covid regulations adherence. 2. Very long wait of about 30 min. Only one person available for customer services. Manager(?) blamed covid regulations and explained that only 6 employees are allowed to work. Now is that not in normal situations the usual staff complement at that branch?