Covid-19 SHOUT OUT TO ABSA

Investments of my 94 year old mother matured during the lockdown period and ABSA bank Port Elizabeth refused to act on the instructions of her daughter who was possession of a power of attorney for the specific maturity instruction. ABSA bank insisted on my 94 year old mother visiting the branch in person!!! I though the aged are the most vulnerable in these present times???One would expect in these circumstances a bank official would visit the client at their home, but hell then the bank would be providing a service to its client!!!!!