Covid 19 relief ****
ABSA VEHICLE FINANCE. I’m so disappointed. I app**** for the Covid 19 relief on my vehicle which you granted to me for 3 months. I have SMS’s confirming that it was granted and that you changed my contract. To my surprise, today I received a call saying that my account is handed over. I called your collections department and they referred me to attorneys. At this point I was shocked that you offered me a service (relief) then all of a sudden you’ve changed your mind and you want me to pay you back this month and you handed me over. Please help me understand what’s happening?
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Absa's replyOfficial
11 Jun 2020, 16:53Dear Fulufhelo, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply11 Jun 2020, 16:53
Official
Dear Fulufhelo, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd