MK
Matthew K
1 reviews | Active since May 2013
17 Jun 2020, 09:57
Covid 19 relief problem
I refer to my complaint dated 10 June 2020 in which I stated Absa is accusing me of being in arrears despite covid 19 relief being granted. I received a reply from Nthabiseng Sibande, case number C-***1. In this reply it was stated that my complaint would be processed and I would receive feedback on 15 June 2020.
As of today I have received no further correspondence. I emailed Ms. Sibande today and also received no response.
I then received an SMS from a company called MBD stating that my account is in arrears and been referred for recovery. This is ridiculous. Absa really needs to deal with this matter.
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Absa's replyOfficial
17 Jun 2020, 20:22Dear Matthew Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I note that Nthabiseng is already busy with investigations on this matter and i will ask her to make contact with you first thing in the morning.
Kind regards,Lebogang Masiane Group Customer Care
Kind regards,Lebogang Masiane Group Customer Care
Best regards,
Absa's reply17 Jun 2020, 20:22
Official
Dear Matthew Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I note that Nthabiseng is already busy with investigations on this matter and i will ask her to make contact with you first thing in the morning.
Kind regards,Lebogang Masiane Group Customer Care
Kind regards,Lebogang Masiane Group Customer Care
Best regards,