Covid-19 relief, bad service.

I app**** for the Covid-19 payment holiday that Absa vehicle divisions was offering. After sending a my paperwork a consultant called me to tell me I was approved but could not receive the documents as they were having issues with emails at Absa. To my surprise my account was debited, after several calls to Absa I was told to wait until it cleated on their end and I would be refunded. I have called almost everyday this week for them to put me on hold and never come back to the call.

This isn't the service you give to someone who is a paying customer.

Again I am waiting for Absa to give me a call back, and for the customer relations manager to respond to my emails