RK
Richard K

1 reviews | Active since Oct 2011

29 May 2020, 15:40

Covid-19 payments and relief are a sham!

Absolutely pathetic service from them. They lie, false advertising, ****** and grossly ***********. Trying to arrange a payment restructuring for vehicle under covid-19 as they advertise, well let me tell you, they only do it for those of brown complexion and in the meantime over the period of going 3 months now, have been shunted from pillar to post and given such a run around to emails not being answered and telephone calls just being hung up. Heck even told that the number dialed, which they advertise is also incorrect from their own staff. I am at a point where I will surrender the vehicle and go elsewhere with my money and business. I knew they were terrible as a business and bank but this is the most disgusting dealings I have ever dealt with, with anyone, and I work in an industry where I deal with some horrible humans, but you lot at absa are a disgrace. Utterly shocked and revolted with you as a company and your ***********, pathetic staff!

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Replies (1)
Absa
Absa's reply29 May 2020, 15:51
Official
Dear Richard, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information.   Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd