JV
JP V
1 reviews | Active since Oct 2017
26 Aug 2020, 08:39
Covid 19 payment relief
As all of us are experiencing troubled or uncertain times. I struggled to get feedback from FORD Credit in the begining with regards to a payment holiday to assist me , I eventually got feedback .and a 3 month plan was put into place , before it came to an end I emailed Ford Credit to ask for an extension in JULY - No feedback as yet .The 3 months came to an end , and I was asked via SMS if I need more help , and it gave me 3 options felt like phases or phasing in amounts , I opted for option 1 - paying 25% of my installment , I got confirmation that someone will contact me , I was rest assure that I did what I had to to assist me , allthough another 3 months would have been much better .
This morning I woke up with my full amount being debited from my account , no feedback From Ford Credit on my email in JULY and no consultant calling after my SMS confirmation,
As mentioned in the beginning this is hard and troubled times for everyone , feedback and service will be great and much appreciated , how does one decide in the near future to buy another ford if this is the service that one receives .
I am still waiting on feedback .
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
26 Aug 2020, 10:30Dear JP Volschenk Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards,Rezona Louw Group Customer Care
Absa's reply26 Aug 2020, 10:30
Official
Dear JP Volschenk Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards,Rezona Louw Group Customer Care
JV
JP V's updateReviewer Update
26 Aug 2020, 11:12Good Morning Rezona,
Thank you for your message , I look forward to your response and feedback .
I got your email , It states that I will get feedback on or before the 1st of September 2020, A debit order went off this morning for my installment amount , this is money that I do not have at this moment and that is why I asked for a Payment holiday and an extension .
I got a 3 month payment holiday( That I struggled with feedback) , that finished now ,before this finished I emailed you guys and asked for it to be extended with more or less the same option on Tue, Jul 21, 4:37 PM , I sent the email to ***ca , its a month later and still no feedback and then I was asked via SMS if I need more help , I responded yes , I got the following options :
Option 1 - 1 month relief - Pay 25% of your installment
Option 2 - 2 month relief - Pay 60 % of your installment
Option 3 - 3 month relief - Pay 75 % of your installment
Option 4 - 3 month step up arrangement
50% month 1
60% month 2
75% month 3
I chose option 1 as there was nothing else available like the first 3 months that we got .
When I chose this option I got the following message :
Ford Credit : Thank you for your to payment relief on your vehicle finance account , we confirm receipt of request and will action the request or contact you before your next due date. Auth FSP/NCRCP72
And this morning my debit order went off , without feedback or any form of contact .
I am not very happy with this , as I mentioned times are hard and I do not have these funds just laying around that is why I tried to make a plan early .
Please let me know as soon as possible
Regards,
JP
Thank you for your message , I look forward to your response and feedback .
I got your email , It states that I will get feedback on or before the 1st of September 2020, A debit order went off this morning for my installment amount , this is money that I do not have at this moment and that is why I asked for a Payment holiday and an extension .
I got a 3 month payment holiday( That I struggled with feedback) , that finished now ,before this finished I emailed you guys and asked for it to be extended with more or less the same option on Tue, Jul 21, 4:37 PM , I sent the email to ***ca , its a month later and still no feedback and then I was asked via SMS if I need more help , I responded yes , I got the following options :
Option 1 - 1 month relief - Pay 25% of your installment
Option 2 - 2 month relief - Pay 60 % of your installment
Option 3 - 3 month relief - Pay 75 % of your installment
Option 4 - 3 month step up arrangement
50% month 1
60% month 2
75% month 3
I chose option 1 as there was nothing else available like the first 3 months that we got .
When I chose this option I got the following message :
Ford Credit : Thank you for your to payment relief on your vehicle finance account , we confirm receipt of request and will action the request or contact you before your next due date. Auth FSP/NCRCP72
And this morning my debit order went off , without feedback or any form of contact .
I am not very happy with this , as I mentioned times are hard and I do not have these funds just laying around that is why I tried to make a plan early .
Please let me know as soon as possible
Regards,
JP
JV
JP V's update26 Aug 2020, 11:12
Reviewer Update
Good Morning Rezona,
Thank you for your message , I look forward to your response and feedback .
I got your email , It states that I will get feedback on or before the 1st of September 2020, A debit order went off this morning for my installment amount , this is money that I do not have at this moment and that is why I asked for a Payment holiday and an extension .
I got a 3 month payment holiday( That I struggled with feedback) , that finished now ,before this finished I emailed you guys and asked for it to be extended with more or less the same option on Tue, Jul 21, 4:37 PM , I sent the email to ***ca , its a month later and still no feedback and then I was asked via SMS if I need more help , I responded yes , I got the following options :
Option 1 - 1 month relief - Pay 25% of your installment
Option 2 - 2 month relief - Pay 60 % of your installment
Option 3 - 3 month relief - Pay 75 % of your installment
Option 4 - 3 month step up arrangement
50% month 1
60% month 2
75% month 3
I chose option 1 as there was nothing else available like the first 3 months that we got .
When I chose this option I got the following message :
Ford Credit : Thank you for your to payment relief on your vehicle finance account , we confirm receipt of request and will action the request or contact you before your next due date. Auth FSP/NCRCP72
And this morning my debit order went off , without feedback or any form of contact .
I am not very happy with this , as I mentioned times are hard and I do not have these funds just laying around that is why I tried to make a plan early .
Please let me know as soon as possible
Regards,
JP
Thank you for your message , I look forward to your response and feedback .
I got your email , It states that I will get feedback on or before the 1st of September 2020, A debit order went off this morning for my installment amount , this is money that I do not have at this moment and that is why I asked for a Payment holiday and an extension .
I got a 3 month payment holiday( That I struggled with feedback) , that finished now ,before this finished I emailed you guys and asked for it to be extended with more or less the same option on Tue, Jul 21, 4:37 PM , I sent the email to ***ca , its a month later and still no feedback and then I was asked via SMS if I need more help , I responded yes , I got the following options :
Option 1 - 1 month relief - Pay 25% of your installment
Option 2 - 2 month relief - Pay 60 % of your installment
Option 3 - 3 month relief - Pay 75 % of your installment
Option 4 - 3 month step up arrangement
50% month 1
60% month 2
75% month 3
I chose option 1 as there was nothing else available like the first 3 months that we got .
When I chose this option I got the following message :
Ford Credit : Thank you for your to payment relief on your vehicle finance account , we confirm receipt of request and will action the request or contact you before your next due date. Auth FSP/NCRCP72
And this morning my debit order went off , without feedback or any form of contact .
I am not very happy with this , as I mentioned times are hard and I do not have these funds just laying around that is why I tried to make a plan early .
Please let me know as soon as possible
Regards,
JP
Absa's replyOfficial
26 Aug 2020, 11:38Dear JP Volschenk Thank you for posting.
We will provide you feedback as soon as our investigations are concluded.
Kind regards,Rezona Louw Group Customer Care
We will provide you feedback as soon as our investigations are concluded.
Kind regards,Rezona Louw Group Customer Care
Absa's reply26 Aug 2020, 11:38
Official
Dear JP Volschenk Thank you for posting.
We will provide you feedback as soon as our investigations are concluded.
Kind regards,Rezona Louw Group Customer Care
We will provide you feedback as soon as our investigations are concluded.
Kind regards,Rezona Louw Group Customer Care
JV
JP V's updateReviewer Update
01 Sept 2020, 02:58Good Morning Rezona,
It is now the 1st of September , and still no feedback , I do not understand , what and why feedback is taking so long , i have given you all the information .
Up untill now , no feedback or call , just your messages saying you will get back to nee soonest.
Very dissapointed with the feedback and the way this is being handled.
Regards,
JP
It is now the 1st of September , and still no feedback , I do not understand , what and why feedback is taking so long , i have given you all the information .
Up untill now , no feedback or call , just your messages saying you will get back to nee soonest.
Very dissapointed with the feedback and the way this is being handled.
Regards,
JP
JV
JP V's update01 Sept 2020, 02:58
Reviewer Update
Good Morning Rezona,
It is now the 1st of September , and still no feedback , I do not understand , what and why feedback is taking so long , i have given you all the information .
Up untill now , no feedback or call , just your messages saying you will get back to nee soonest.
Very dissapointed with the feedback and the way this is being handled.
Regards,
JP
It is now the 1st of September , and still no feedback , I do not understand , what and why feedback is taking so long , i have given you all the information .
Up untill now , no feedback or call , just your messages saying you will get back to nee soonest.
Very dissapointed with the feedback and the way this is being handled.
Regards,
JP
Absa's replyOfficial
01 Sept 2020, 10:05Dear JP Volschenk Thank you for posting.
Please accept our sincere delay caused on this matter.
We will provide you feedback as soon as our investigations are concluded.
Kind regards,Rezona Louw Group Customer Care
Please accept our sincere delay caused on this matter.
We will provide you feedback as soon as our investigations are concluded.
Kind regards,Rezona Louw Group Customer Care
Absa's reply01 Sept 2020, 10:05
Official
Dear JP Volschenk Thank you for posting.
Please accept our sincere delay caused on this matter.
We will provide you feedback as soon as our investigations are concluded.
Kind regards,Rezona Louw Group Customer Care
Please accept our sincere delay caused on this matter.
We will provide you feedback as soon as our investigations are concluded.
Kind regards,Rezona Louw Group Customer Care
JV
JP V's updateReviewer Update
07 Sept 2020, 10:22Good Morning Rezona,
It is now the 7th of September 2020 and still NO feedback
You communicated on the 26th of August and the 1st of September with me and that is the last that I have heard from you.
I am not sure if this is truly customer care ?
I hope to hear from you soon .
It is now the 7th of September 2020 and still NO feedback
You communicated on the 26th of August and the 1st of September with me and that is the last that I have heard from you.
I am not sure if this is truly customer care ?
I hope to hear from you soon .
JV
JP V's update07 Sept 2020, 10:22
Reviewer Update
Good Morning Rezona,
It is now the 7th of September 2020 and still NO feedback
You communicated on the 26th of August and the 1st of September with me and that is the last that I have heard from you.
I am not sure if this is truly customer care ?
I hope to hear from you soon .
It is now the 7th of September 2020 and still NO feedback
You communicated on the 26th of August and the 1st of September with me and that is the last that I have heard from you.
I am not sure if this is truly customer care ?
I hope to hear from you soon .
Absa's replyOfficial
07 Sept 2020, 11:36Dear JP Volschenk Thank you for posting.
Please accept our sincere delay caused on this matter.
We will provide you feedback as soon as our investigations are concluded.
Kind regards,Rezona Louw Group Customer Care
Please accept our sincere delay caused on this matter.
We will provide you feedback as soon as our investigations are concluded.
Kind regards,Rezona Louw Group Customer Care
Absa's reply07 Sept 2020, 11:36
Official
Dear JP Volschenk Thank you for posting.
Please accept our sincere delay caused on this matter.
We will provide you feedback as soon as our investigations are concluded.
Kind regards,Rezona Louw Group Customer Care
Please accept our sincere delay caused on this matter.
We will provide you feedback as soon as our investigations are concluded.
Kind regards,Rezona Louw Group Customer Care