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michael M

1 reviews | Active since Feb 2015

28 May 2020, 08:26

COVID- 19 PAYMENT RELIEF - CANCELLATION BEFORE ACTIVATION

Good day, I app**** for a payment relief and it was approved. After careful consideration i realized that i can still afford to pay my Mortgage and i called ABSA to have it cancelled. Mind you it due to be active on the 01 June 2020 and as i write this letter it is still not active. The first Agent told me that it will be removed/deactivated. the second one told me that he will request the team leader to send me proof as i requested it but to no avail. The third agent and team leader told me that it is impossible to reverse. Can somebody assist as i do not want my credit profile to be negatively impacted and unnecessary interests added to my account. I have proof of names and emails.

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Replies (1)
Absa
Absa's reply28 May 2020, 09:31
Official
Dear Michael Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .   Kind regards,Rezona Louw Group Customer Care