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Riekert A
1 reviews | Active since Dec 2019
01 May 2020, 08:42
Covid 19 paymemt relief
I app**** for payment relief I received my confirmation and the changes on the account and still the debit order went off today on the holiday now who is going to assist me with refunding my funds as I cant even do it on my internet banking
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Replies (4)RA
Riekert A's updateReviewer Update
04 May 2020, 12:25Still no effort done on this matter today is the forth already 12:22 in yhe afternoon is there anyone at absa that can stick to their word and start doing what they promise their customer as this complaint was logged on the 1rst already if my local branch was open I would of done this myself or of my iternet banking allowed me to reverse more then R250 at a time I would of sorted it out MYSELF then waiting here for beter days I think I should change banks.
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Riekert A's update04 May 2020, 12:25
Reviewer Update
Still no effort done on this matter today is the forth already 12:22 in yhe afternoon is there anyone at absa that can stick to their word and start doing what they promise their customer as this complaint was logged on the 1rst already if my local branch was open I would of done this myself or of my iternet banking allowed me to reverse more then R250 at a time I would of sorted it out MYSELF then waiting here for beter days I think I should change banks.
Absa's replyOfficial
04 May 2020, 13:21Dear Riekert van As Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le Grange
Absa's reply04 May 2020, 13:21
Official
Dear Riekert van As Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le Grange
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Riekert A's updateReviewer Update
05 May 2020, 07:51Its a full day later nobody came back to me how is it possible for a full day later en nothing has still been reversed ????????????????????
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Riekert A's update05 May 2020, 07:51
Reviewer Update
Its a full day later nobody came back to me how is it possible for a full day later en nothing has still been reversed ????????????????????
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Riekert A's updateReviewer Update
07 May 2020, 10:40Thanks for finally giving me feedback today but it is unexceptable to take my money immediatly when it is in my account and only want to pay it back after 3 to 5 days I want my money immediatly paid in my account like it was taken from my account I have alredy waited how many days
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Riekert A's update07 May 2020, 10:40
Reviewer Update
Thanks for finally giving me feedback today but it is unexceptable to take my money immediatly when it is in my account and only want to pay it back after 3 to 5 days I want my money immediatly paid in my account like it was taken from my account I have alredy waited how many days