JS
Joseph S

1 reviews | Active since May 2020

27 May 2020, 19:50

Covid-19

Covid-19 has seriously affected my income, I have a good credit history. I was relieves to discover the banks where willing to assist us through this difficult peroid.....

To my dismay I have had the run around since the start of the lockdown, I have made many phone calls ane sent numerous emails to the Absa vehicle finance team.

Nothing.... Absolutely nothing, to this day I have had no assistance, not a phone call form Absa or even an acknowledgement to my mails. My account is still being debited. I have recieved absolutely no help from the Bank. Covid-19 is not my doing.... Is Absa not at all willing to assist people during a time like this?????

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Replies (1)
Absa
Absa's reply28 May 2020, 09:20
Official
Dear Joseph Saoud Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .   Kind regards,Rezona Louw Group Customer Care