Covid 19 Debt Relief PATHETIC SERVICE!!!!!!!

On the 24th of March I phoned Absa to make payment arrangements and to ask how the Debt Relief works. They gave me a number for restructuring department I phoned them and they said they will contact me within 7 working days. No contact was made. I phoned numerous times. Sent numerous emails to explain that my salary was cut. No response and no answer on any contact number. Now the debit order went off took my last money out of my account. I can't buy food or pay my rent what about my kids????? COME AND FETCH YOUR CAR!!!!!!!!! PATHETIC SERVICES