COVID 19 bad service
A R200 fee was deducted end of March for a Will. I only have a savings account with ABSA. Send them an email to get the money back. No answer except for the COVID19 response that they are not fully operational. This morning got an email saying the case was closed due to COVID19. Seriously? You can take money (***** it) in COVID 19 but not pay it back or respond? I will close my account with you - horrific service.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
29 May 2020, 10:47Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value
Absa's reply29 May 2020, 10:47
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value