Cover me or pay my money back, please ABSA Life

I've had my life policy with absa since 2011. My policy lapsed in 2019 and I was told it was a "system error" and was requested to send a letter for it to be reinstated, which I did and it was reinstated in August of 2019. Late last year I learned that the policy lapsed once again without any notification nor explanation. I struggled to get it reinstated, eventually February 19, 2020, it re- reinstated. Today 2020.03.25 I learned my policy has lapsed again. They keep telling me that the matter is escalated to supervisors but I never get any call backs. Today I spoke Emmanuel and Posy, they both work under supervision but they both failed to get me on the line with their supervisors nor return my call. I have come to a point where I feel it's best ABSA give me my money back from inception date cause it is clear that they do not want to cover me. Should anything happen to me my family will not be paid, and with this COVID-19 one can't help but be frustrated.

And again ABSA iDirect listed on Transunion that I canceled my policy but when I call I'm told my policy is active. Can ABSA iDirect rectify information with Transunion, please.