FN
Fezile N

1 reviews | Active since May 2014

27 Oct 2015, 15:15

Countless ***** on Account

In the past few months I have had ********** transactions go off on my absa account. The 1st time this happened all I was told that all they could do at the branch was open a ***** dispute. I then had to pay for the replacement of my card out of my own account. <br> To make matter worse when my money was finally refunded a month later it was not the total amount which had been ****** from my account. <br> <br> The same thing happened today again. I had to take time out of my day and wait at a branch only to be told that they had no idea as to why this was happening. I was told maybe I should open a new account - that was the answer I got as to the *****.<br> <br> I have AGAIN been tasked with paying for another replacement card at my cost.<br> <br> I STILL have no explanation as to how and why this is happening.<br> <br> I hope when my money is replaced it is not missing again! <br>

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Replies (1)
Absa
Absa's reply28 Oct 2015, 12:24
Official
Hello Fezile_Nkosi,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,