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Prashan M

1 reviews | Active since Nov 2017

30 Sept 2019, 10:36

Count your money in ur car

Hi Good Day I went into absa kingsmead branch this morning and received the worst service from the manager renu pather. I had to deposit some change in to my business account and at the teller said I had to separate the R5 coin because it's mixed up. Yes I agree because the weight is different, when asked were can I sort out the coins the manager said that I cannot do it their because they don't have the facility and I must go and sort it out in the car. What bull**** is that with the crime rate so high I must walk out with a bag of coins which is so dangerous, sit in my car and wait till I become a target.i was told that the cubicles was for the customers... So who the hell am I. I have a business account with absa and I'm a premium banker with absa and this is the service I received. My money is going into ur account every month and url are making money off me.I'm really disappointed with the service that the manager of all people had towards me no drive whatsoever in helping a client and going the extra mile to help out, because it's coins url can't help me for 5 minutes to just sort it out. I'm done with absa, please I would like to close my business account and my existing account with url. I had enough

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Replies (1)
Absa
Absa's reply30 Sept 2019, 11:13
Official
Dear Customer 
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
  
Regards
  
Pravesh Bejay
Specialist Case Manager
Customer Value Management