couldn't cancel my overdraft on request

I went to Braamfontein branch this morning at 09:45 to cancel by overdraft, when I walked in one of the gentlemen from customer services left his desk and approached me for assistance. Told him I was there to cancel/close my overdraft and he pointed me to a queue. After a long while a branch manager did her walk-about and asked my reason for being there and when I said to cancel my overdraft, she then pointed me to the right queue which is by the same gentlemen that pointed me to the wrong queue. Had to start queueing again from scratch and when I finally got to him, he asked that I wait for his colleague sitting next to him for assistance, his colleague took very long with the client he was assisting and eventually when he was done, he pointed out to him what needed to be done on the system which took less than 5 minutes. Once he said he is done I requested for any form of confirmation that the cancellation is done, this request only too approximately 17 minutes as he was really struggling to use the system and get to print. He did not even know the branch code and kept on referring to his ABSA notebook for what actions to take on the system. As it is now, I’m not too sure if my overdraft was cancelled, it was very strange to be assisted by someone that clearly does not know what they’re doing – if not competent please don’t allocate them to face clients.