Couldn't assist me to withdraw from my bond

I went to Absa yesterday the 22nd June 2015 to withdrwa money from my bond account. I was then asked to speak to consultant. The branch was empty but I waited for an hour for a consultant and they said the consultant I still busy with another Client and there is only 1 consultant working. The lady then called me again and said she will try to help me. She said she is getting advise on the fone and was speaking to a somebody by the name of Bongani who was doing calculations. She then handed me the fone to speak to Bongani who transfered me to his colig, and that colig couldn't even tell me how can I withdraw the money. Instead she said I can only be assisted by somebody calling me from the application ofis but that person can only call me tomorrow because its heading to 3pm and its late. She then put me back to Bongnai to giv me a reference number and that's when I was put on hold for the longest time.I walked out of the branch without being helped cos everybody didn't know how to help me. This was not a higher grade request. Do you people train your staff? This is extremely frustrating and a waste of time.