Could you please get Back to me

Good day<br> <br> After a long Telephonic conversation with the agent during december, its been 6 weeks now with no feedback. I spoke to an agent for several minutes, with regards to settlement. It was a long explenation and confirmation on what and how I want to settle my debt. As im at work most of the time and can only solve this over the phone. His response was that it has been submitted and due to me phoning on a thursday I will only receive a letter on monday explaining everything. No such letter has been received. I then sended a follow up email about a week ago and today its been 8 more days with no feedback. I dont mind phoning but such long calls are expensive aspecially if you have to do follow ups. Could you please get back to me. It is with heavy heart that I have to write this complaint as I never had any problems with absa bank