Could be a bit better

Absa’s digital platforms are not as advanced as those of other banks, and their cheque account packages raise serious concerns. Despite paying the monthly account fee, I am still charged up to R50 extra each month for SMS notifications and similar services. The mobile app offers very limited functionality—you cannot complete most tasks online and are often forced to call Absa for amendments, whereas many banks now allow customers to manage everything digitally.

That said, Absa’s employees remain a strong asset. For example, Sthembiso Dlamini went out of his way to assist me with a query outside his department when I was struggling to reach the right team. His professionalism and willingness to help stood out.

Overall, while Absa’s staff provide excellent service, the bank urgently needs to modernize its systems and become more digital‑friendly to meet customer expectations.