Costumer care very very poor

On the 25th of January slipped and fell down in the bank. Reported to the branch manager. I inuerd left elbow and feel pain on the left shoulder.she wrote incident report and send it to OHS.Branch manager says I can go to the doctor still waiting response from OHS.following week came to the bank to write what happened. On the 7th of March submitted medical aid statement. Till now still waiting for response. Every time when I call her. She didn't answer my calls. When she my answer my calls and she says I will get back to you. She will take a month to ge back to me.She never ask how did I feel. I still have pain.i have to buy pain medication.