Costing Service...

<p>My mother came with two settlement letters for Absa to link the accounts so she can settle the two accounts, one for capfin was successfully loaded and the other one for call direct they could not load it, why I am not sure but they did not give my mother other options to settle the other account. I advised my mom to go back and ask for a bank cheque with that settlement letter to pay at FNB. Now the bank cheque is not addresed to Call Direct but the name of the customer, so it cannot be payed into call direct account. Bank is now closed the settlement date has expired more fees are going to be charged to the new settlement letter. I feel this is just poor service, our parents are been send up and down without getting a proper service which is doing it right the first time.</p>