CO
CHANTEL O

1 reviews | Active since Oct 2014

24 Mar 2015, 09:57

COSTING CLIENT MONEY DUE TO EARLY DEBT ORDERS

Good day to Absa Customer Care Dept<br> <br> We are very unhappy for the past +- 6 months your debt orders starts running from the 22-24 when the debt order is signed to go off on the 25 of each month. This means that we pay 300.00 per shot for debt orders returning due to your system. Are you going to refund us all the bank cost due to not our mistake but yours? We have been banking with you for more then 10 years and this is very bad very bad service that we are receiving from you. <br> <br> Please attend to this as soon as possible and let me know if you are going to refund our cost to us. Already this month we are standing on over 300.00 rand cost on bank cost because of debt order from ABSA running to early.<br> <br> Your assistance is appreciated as soon as this problem is resolved.<br> <br> Kind Regards<br> <br> Mrs CC Oosthuizen

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Replies (1)
Absa
Absa's reply24 Mar 2015, 13:09
Official
Hello bokkie0523,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd