******* ABSA AND BANKING OMBUDSMAN AND DEALERS GEORGE STANMAR MERCEDES AND HYUNDAI KNYSNA

Item: Absa
Rating: 1
Author: Karen S

ABSA AND THE BANKING OMBUDSMAN IS ******* AND support the dealers selling broken cars to us, it is against the consumer law. Espesially if the Dealer Hyundai and ABSA at the second day of receiving this car was notified by me per telephone and later stage by Culemborg Mercedes Cape Town that this car is so broken that it will cost more than the car price to repair. TAKE NOTE BELOW OF THE COMM With Dealer and ABSA and Ombudsman. PDF Inbox x Kobus Marais - Hyundai ********** /> Jan 8 to me Afrikaans English Translate message Turn off for: Afrikaans -----Original Message----- From: Kobus Marais - Hyundai Knysna ********** />Sent: 08 January 2016 12:51 PM To: ********** />Cc: ********** />Subject: FW: Attached PDF Hi Steven Sien asb aangehegde soos bespreek. Die klient is Karen Stoltz ********** 994 Die aangehegde is n ver**** van die Culenborg tak. Sal jy asseblief laat weet wanneer julle die voertuig kan in neem en die nodige diagnose doen? Ek wag graag op jou terugvoer. Groete Kobus Marais GENERAL MANAGER GROUP 1 Hyundai Address: 2 Main Street, Knysna, 6570 Telephone: (044)3022 600 // Mobile: 082 ********** // Fax: (044) ********** www.group1-hyundai.co.za Attachments area Kobus Marais - Hyundai ********** /> Jan 8 to stevens, me Afrikaans English Translate message Turn off for: Afrikaans Hi Karen Sal dit vir jou werk? Groete Kobus -----Original Message----- From: Steven Shepherd ********** />Sent: 08 January 2016 12:56 PM To: Kobus Marais - Hyundai Knysna Subject: RE: Attached PDF Hi Kobus / Karen We have space for diagnosis on Monday 18 Jan - 10h15 Regards karen ********** /> Jan 9 to Melusi:, Kobus, stevens Goeie dag, Ek gee my opinie, volgens stanmar doen hul net n diens en fout clearance. Daar word nie na enige probleme omgesien en sou Daar n ou fout week tel sensors dit nie op nie en n diens ok nie. Die voertuig is so aan my verkoop wars Hyundai onderdie indrukgeplaas was dat ask nou met die voertuig reg is, volgens 2 vers****ende Mercedes take is die fout al Lankal Daar en wys nie op voorpaneel nie, sou die fout die weg van sensors le sien sensors dit nie en kan nie sein nie, eers wanneer dit waar sensors is begin versprei as fout Sal dit begin wys. Standard sou vir Hundai n druktoets moet doen om te Verseker als is in orde. My Koop is met vertroue en goedertrou Gedoen, onbekend van enige foute. Dis volgens my opinie Stanmar se fout on nie deeglik ondersoek te gedoen het vir Hundai. Hundai is dus mislei. Ek het reeds 2dae na Koop rapporteur die voorlig werk nie, die fout is als tesame die ander op print. Die probleme mom van meet as n jaar truth se revere merc mechanic daarom Dan vra ek dat hierdie herstelwerk nie deur my betaal moet word nie, verder is dit so dat ABsa nie hierdie situasie sal toe laat nie, en ek versoek n Koste vrye herstel, met waarborg. Ek lig ABSA in hiervan, en versoek hul advies, omdat dit hul koop****rak is. My kommer is dat ABSA ****rak sal kanselleer wat hul geregtig is omdat voertuig nie in kondisie is soos met begin van koop****rak. Dringend readers asb hierop. Dankie karen ********** /> Jan 9 to stevens, Kobus, Melusi: Kobus Marais - Hyundai ********** /> Jan 11 to me Afrikaans English Translate message Turn off for: Afrikaans Hi Karen Ek vertrou dit gaan goed? Sien asb die aangehegde soos versoek. Ek sou aanbeveel dat jy deur Stanmar werk aangesien die voertuig daar n geskiedenis het. Laat weet gerus sou ek die afspraak vir jou daar kan maak? Groete Attachments area karen ********** /> Jan 11 to Kobus Hi Ja maak die afspraak asb want hulle moes n kwotasie gee, dis wat ons gesels het oor. Dankie Kobus Marais - Hyundai ********** /> Jan 11 to Steven, me Thank you Steven Karen confirmed that this will be a suitable time. Regards karen ********** /> Jan 11 to Group1, Kobus, Steven, Melusi: Beste Kobus Merc Culemborg het vandag gebel. Dit is so dat die fout report op n manier gelees kan word met n geskiedenis. Culemborg se n behoorlike ondersoek moet gedoen word want een lankal trrug probleem het wel al die "Store" foute op die print veroorsaak. Jy is welkom om hulle te navraag daaroor. Ek vra jou opinie hoe om nou verder te gaan daarmee. My opinie is as n fout reggemaak word hou die kar nog 10 jaar, maar ek voel net ek is nie die oorsaak, ook nie julle nie want jul het dit so gekry. Ek wil nie onkostes aangaan vir herstel nie, daar is tot 31 Januarie n 50% waarborg waar die ander 50% betaal moet word. Merc het my ingelig dat volgens die "consumer wet" dit die verkoper se verantwoordelikheid is herstel van foute. Ek is die klient en het n plan om nog n trokkie of twee vir my besigheid aan te skaf. Ek wil graag die merc reg he en hou. Laat weet dan wat sal ek doen. Dankie Steven ********** /> Jan 12 to Heino, Troy, me, Kobus, Group1, Melusi: Geagte Mrs Stoltz We will do a diagnoses of the vehicle on 18 Jan 10h15 – I assume the Engine management light on the vehicle is currently on.. ? Either way, the fault should be stored irrespective. The service carried in Oct 2015 at aprox 95000km DID NOT HAVE ANY STORED FAULTS on the initial diagnostic printouts (see attached) which we do prior to any service, which would have indicated a problem with the engine/injection system of the vehicle. There was also no customer complaint regarding vehicle performance ect. When servicing a car, we do NOT strip the complete vehicle to inspect each and every working mechanical item – we check and replace service items and use the diagnostic printouts to indicate if attention is needed elsewhere on the vehicle, or we give attention to specific customer complaints which may also indicate a problem. If a complete inspection of the vehicle was required, it should have been requested by our customer (Hyundai) at an additional cost of 3 hours’ labour.. as far as I can see on the Jobcard, there are no additional instructions or complaints from Hyundai.. simply a service reqeust Nobody was “misled” into believing nothing was wrong with the vehicle, as far as we could see, there was nothing wrong at the time the car was here in Oct 2015. We are a reputable Mercedes franchise dealer and take offense to comments like that. If there is already a belief that we cannot be trusted (in your opinion) with your vehicle I suggest you rather allow Culemborg to attend to your complaint and the subsequent repair of the vehicle. Kind Regards Steven Shepherd | Service Advisor Stanmar Motors Tel. ********** F2M. ********** c/o Beach- & Discovery Road, Pacaltsdorp, George, 6529 | PO Box 57, George, 6530 This e-mail, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of Stanmar Motors and/or its subsidiaries. It is confidential, private and intended for the addressee only. Should you not be the addressee and receive this e-mail by mistake, kindly notify the sender, and delete this e-mail, immediately and do not disclose or use same in any manner whatsoever. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of the Stanmar Motors. Stanmar Motors accepts no liability whatsoever for any loss or damages whatsoever and howsoever incurred, or suffered, resulting, or arising, from the use of this email or its attachments. Stanmar Motors does not warrant the integrity of this e-mail nor that it is free of errors, viruses, interception or interference. Please note that in the event of any prices being quoted, these prices are subject to change as determined by Stanmar Motors or any of its suppliers. Stanmar Motors is a representative of IDA Risk Management Services (PTY) Ltd, a licensed Financial Services Provider in terms of Section 8 of the FAIS Act, no.37 of 2002. Licence no 28260 From: karen stoltz ********** />Sent: 11 January 2016 09:28 PM To: Kobus Marais - Hyundai Knysna ********** />Cc: Steven Shepherd ********** Group1 Hyundai knysna ********** Mkhize, Melusi: Absa ********** />Subject: RE: Attached PDF Attachments area Kobus Marais - Hyundai ********** /> Jan 12 to Steven, me, Group1, Melusi:, Heino, Troy Thank you for your input Steven We did not find any problems on the vehicle during our pre-delivery inspection either. I would just like to assist this customer where possible but your Culemborg branch seems to know better. In all fairness the vehicle has done 10 000km since delivery/service. Mrs Stoltz I will gladly assist where I can but I can with all cer*****y say that the people guiding you in terms of the consumer act and what it entails are not properly informed. When we sold you this vehicle you knew what warranties where on the vehicle. You took out an extended warranty which you later cancelled. I would advise you to take the vehicle in for the necessary work as Mercedes will still cover 50%. Please do forward me the quote once you have done this as I will also like to see the extend of repairs needed. After assessing the quote I will discuss this with my Director to see if we could perhaps make a good will contribution towards the repair. I must however emphasize that a good will contribution will only be considered after assessment and I cannot commit to this as I do not have the authority. Kind Regards Kobus Marais GENERAL MANAGER GROUP 1 Hyundai Address: 2 Main Street, Knysna, 6570 Telephone: (044)3022 600 // Mobile: 082 ********** // Fax: (044) ********** ********** www.group1-hyundai.co.za From: Steven Shepherd ********** />Sent: 12 January 2016 09:23 AM To: karen stoltz; Kobus Marais - Hyundai Knysna Cc: Group1 Hyundai knysna; Mkhize, Melusi: Absa; Heino Smit; Troy Nunns Subject: RE: Attached PDF karen ********** /> Jan 12 to Kobus, Melusi:, Steven, Heino, Group1, Troy Hi Kobus Many thanx, i shall have Culemborg do so on thursday as they are the competitors with george, if Culemborg can confirm what they say, it would be their challenge, not mine, i personally want my car in a good condition, i aim to keep it for 30 years it is a good car. Greetings ********** ********** /> Jan 12 to Steven, Kobus, Group1, Melusi:, Heino, Troy Hi Kobus I confirm a second report on the reason for the fault. That shall also be a merc dealer. If that merc explain the reason and i recei e a second report with faults i request the solution to that problem. it is so that i am fami**** with mer prosesses and as i explained a fault can be cleared with no record and the fault appear just at later stage this mean that the history of damage has no details left. i cant take responsibility for this stored damages. i did say to Elridge two days after i had the car that the lamplight was fused and that is replaced i can also see then that this was just the start of the notifications of what was cleared by or before Oct. 2015. i shall get evidence to that. it then means that without merc george knowledge who ever worked there had do so may e meaning noo harm. Karen Sent from Samsung Mobile Heino ********** /> Jan 13 to me, Steven, Kobus, Group1, Melusi:, Troy Hi All / Me Stoltz, My apologies, but I am afraid I do not understand the current concern / point of discussion? From my perspective, the facts are the following: · There is a concern on the vehicle that needs to be addressed · The concern exposed itself after delivery took place, therefore nobody misled or attempted to mislead anyone . . . · A decision needs to be made by the owner whether the current concern will be looked after by ourselves or by another dealer Kindly inform me what is expected from my team at Stanmar Motors in an attempt to resolve the frustration at hand to confirm if we could be of assistance? Kind Regards, Heino Smit | Service Manager Stanmar Motors Tel. ********** F2M. ********** Cell. ********** ********** />c/o Beach- & Discovery Road, Pacaltsdorp, George, 6529 | PO Box 57, George, 6530 This e-mail, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of Stanmar Motors and/or its subsidiaries. It is confidential, private and intended for the addressee only. Should you not be the addressee and receive this e-mail by mistake, kindly notify the sender, and delete this e-mail, immediately and do not disclose or use same in any manner whatsoever. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of the Stanmar Motors. Stanmar Motors accepts no liability whatsoever for any loss or damages whatsoever and howsoever incurred, or suffered, resulting, or arising, from the use of this email or its attachments. Stanmar Motors does not warrant the integrity of this e-mail nor that it is free of errors, viruses, interception or interference. Please note that in the event of any prices being quoted, these prices are subject to change as determined by Stanmar Motors or any of its suppliers. Stanmar Motors is a representative of IDA Risk Management Services (PTY) Ltd, a licensed Financial Services Provider in terms of Section 8 of the FAIS Act, no.37 of 2002. Licence no 28260 ********** ********** />Sent: Tuesday, January 12, 2016 5:54 PM To: Steven Shepherd ********** Kobus Marais - Hyundai Knysna ********** />Cc: Group1 Hyundai knysna ********** Mkhize, Melusi: Absa ********** Heino Smit ********** Troy Nunns ********** />Subject: RE: Attached PDF karen ********** /> Jan 13 to Heino, Kobus, Melusi:, Steven, Group1, Troy Hi Guys Please quit arguing, i found something. Hundai is very good. Lets wait for the right answer but my car need that repair. Unfortunately it is so that Sarel worked for you and had damaged my gearbox, i am dealing with that, i have told Kobus the story. Greetings Heino ********** /> Jan 13 to me, Kobus, Melusi:, Steven, Group1, Troy Dear Me Stoltz, Please stick to the matter at hand. If Sarel of “Sarel’s Diagnostic Clinic” is the person you are referring to, he has not been employed by Stanmar Motors for at least 5-6years, therefore kindly refrain from connecting him and his business to Stanmar. Regards, Heino Smit | Service Manager Stanmar Motors Tel. ********** F2M. ********** Cell. ********** ********** />c/o Beach- & Discovery Road, Pacaltsdorp, George, 6529 | PO Box 57, George, 6530 This e-mail, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of Stanmar Motors and/or its subsidiaries. It is confidential, private and intended for the addressee only. Should you not be the addressee and receive this e-mail by mistake, kindly notify the sender, and delete this e-mail, immediately and do not disclose or use same in any manner whatsoever. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of the Stanmar Motors. Stanmar Motors accepts no liability whatsoever for any loss or damages whatsoever and howsoever incurred, or suffered, resulting, or arising, from the use of this email or its attachments. Stanmar Motors does not warrant the integrity of this e-mail nor that it is free of errors, viruses, interception or interference. Please note that in the event of any prices being quoted, these prices are subject to change as determined by Stanmar Motors or any of its suppliers. Stanmar Motors is a representative of IDA Risk Management Services (PTY) Ltd, a licensed Financial Services Provider in terms of Section 8 of the FAIS Act, no.37 of 2002. Licence no 28260 From: karen stoltz ********** />Sent: Wednesday, January 13, 2016 2:16 PM To: Heino Smit ********** />Cc: Kobus Marais - Hyundai Knysna ********** Mkhize, Melusi: Absa ********** Steven Shepherd ********** Group1 Hyundai knysna ********** Troy Nunns ********** />Subject: RE: Attached PDF Tel. ********** F2M. ********** c/o Beach- & Discovery Road, Pacaltsdorp, George, 6529 | PO Box 57, George, 6530 This e-mail, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of Stanmar Motors and/or its subsidiaries. It is confidential, private and intended for the addressee only. karen ********** /> Aug 6 to Steven, Kobus, Melusi:, Heino, Group1, Troy Good day Kobus I request the repairs to the merc. never done on Hundai expenses. karen ********** /> Aug 6 to Kobus, Steven Hi Kobus When will the repairs be done. Greetings FW: Attached PDF Inbox x Kobus Marais - Hyundai ********** /> Jan 8 to me Afrikaans English Translate message Turn off for: Afrikaans -----Original Message----- From: Kobus Marais - Hyundai Knysna ********** />Sent: 08 January 2016 12:51 PM To: ********** />Cc: ********** />Subject: FW: Attached PDF Hi Steven Sien asb aangehegde soos bespreek. Die klient is Karen Stoltz ********** 994 Die aangehegde is n ver**** van die Culenborg tak. Sal jy asseblief laat weet wanneer julle die voertuig kan in neem en die nodige diagnose doen? Ek wag graag op jou terugvoer. Groete Kobus Marais GENERAL MANAGER GROUP 1 Hyundai Address: 2 Main Street, Knysna, 6570 Telephone: (044)3022 600 // Mobile: 082 ********** // Fax: (044) ********** www.group1-hyundai.co.za FW: Attached PDF Inbox x Kobus Marais - Hyundai ********** /> Jan 8 to me Afrikaans English Translate message Turn off for: Afrikaans -----Original Message----- From: Kobus Marais - Hyundai Knysna ********** />Sent: 08 January 2016 12:51 PM To: ********** />Cc: ********** />Subject: FW: Attached PDF Hi Steven Sien asb aangehegde soos bespreek. Die klient is Karen Stoltz ********** 994 Die aangehegde is n ver**** van die Culenborg tak. Sal jy asseblief laat weet wanneer julle die voertuig kan in neem en die nodige diagnose doen? Ek wag graag op jou terugvoer. Groete Kobus Marais GENERAL MANAGER GROUP 1 Hyundai Address: 2 Main Street, Knysna, 6570 Telephone: (044)3022 600 // Mobile: 082 ********** // Fax: (044) ********** www.group1-hyundai.co.za Attachments area Kobus Marais - Hyundai ********** /> Jan 8 to stevens, me Afrikaans English Translate message Turn off for: Afrikaans Hi Karen Sal dit vir jou werk? Groete Kobus -----Original Message----- From: Steven Shepherd ********** />Sent: 08 January 2016 12:56 PM To: Kobus Marais - Hyundai Knysna Subject: RE: Attached PDF Hi Kobus / Karen We have space for diagnosis on Monday 18 Jan - 10h15 Regards karen ********** /> Jan 9 to Melusi:, Kobus, stevens Goeie dag, Ek gee my opinie, volgens stanmar doen hul net n diens en fout clearance. Daar word nie na enige probleme omgesien en sou Daar n ou fout week tel sensors dit nie op nie en n diens ok nie. Die voertuig is so aan my verkoop wars Hyundai onderdie indrukgeplaas was dat ask nou met die voertuig reg is, volgens 2 vers****ende Mercedes take is die fout al Lankal Daar en wys nie op voorpaneel nie, sou die fout die weg van sensors le sien sensors dit nie en kan nie sein nie, eers wanneer dit waar sensors is begin versprei as fout Sal dit begin wys. Standard sou vir Hundai n druktoets moet doen om te Verseker als is in orde. My Koop is met vertroue en goedertrou Gedoen, onbekend van enige foute. Dis volgens my opinie Stanmar se fout on nie deeglik ondersoek te gedoen het vir Hundai. Hundai is dus mislei. Ek het reeds 2dae na Koop rapporteur die voorlig werk nie, die fout is als tesame die ander op print. Die probleme mom van meet as n jaar truth se revere merc mechanic daarom Dan vra ek dat hierdie herstelwerk nie deur my betaal moet word nie, verder is dit so dat ABsa nie hierdie situasie sal toe laat nie, en ek versoek n Koste vrye herstel, met waarborg. Ek lig ABSA in hiervan, en versoek hul advies, omdat dit hul koop****rak is. My kommer is dat ABSA ****rak sal kanselleer wat hul geregtig is omdat voertuig nie in kondisie is soos met begin van koop****rak. Dringend readers asb hierop. Dankie karen ********** /> Jan 9 to stevens, Kobus, Melusi: Kobus Marais - Hyundai ********** /> Jan 11 to me Afrikaans English Translate message Turn off for: Afrikaans Hi Karen Ek vertrou dit gaan goed? Sien asb die aangehegde soos versoek. Ek sou aanbeveel dat jy deur Stanmar werk aangesien die voertuig daar n geskiedenis het. Laat weet gerus sou ek die afspraak vir jou daar kan maak? Groete Attachments area karen ********** /> Jan 11 to Kobus Hi Ja maak die afspraak asb want hulle moes n kwotasie gee, dis wat ons gesels het oor. Dankie Kobus Marais - Hyundai ********** /> Jan 11 to Steven, me Thank you Steven Karen confirmed that this will be a suitable time. Regards karen ********** /> Jan 11 to Group1, Kobus, Steven, Melusi: Beste Kobus Merc Culemborg het vandag gebel. Dit is so dat die fout report op n manier gelees kan word met n geskiedenis. Culemborg se n behoorlike ondersoek moet gedoen word want een lankal trrug probleem het wel al die "Store" foute op die print veroorsaak. Jy is welkom om hulle te navraag daaroor. Ek vra jou opinie hoe om nou verder te gaan daarmee. My opinie is as n fout reggemaak word hou die kar nog 10 jaar, maar ek voel net ek is nie die oorsaak, ook nie julle nie want jul het dit so gekry. Ek wil nie onkostes aangaan vir herstel nie, daar is tot 31 Januarie n 50% waarborg waar die ander 50% betaal moet word. Merc het my ingelig dat volgens die "consumer wet" dit die verkoper se verantwoordelikheid is herstel van foute. Ek is die klient en het n plan om nog n trokkie of twee vir my besigheid aan te skaf. Ek wil graag die merc reg he en hou. Laat weet dan wat sal ek doen. Dankie Steven ********** /> Jan 12 to Heino, Troy, me, Kobus, Group1, Melusi: Geagte Mrs Stoltz We will do a diagnoses of the vehicle on 18 Jan 10h15 – I assume the Engine management light on the vehicle is currently on.. ? Either way, the fault should be stored irrespective. The service carried in Oct 2015 at aprox 95000km DID NOT HAVE ANY STORED FAULTS on the initial diagnostic printouts (see attached) which we do prior to any service, which would have indicated a problem with the engine/injection system of the vehicle. There was also no customer complaint regarding vehicle performance ect. When servicing a car, we do NOT strip the complete vehicle to inspect each and every working mechanical item – we check and replace service items and use the diagnostic printouts to indicate if attention is needed elsewhere on the vehicle, or we give attention to specific customer complaints which may also indicate a problem. If a complete inspection of the vehicle was required, it should have been requested by our customer (Hyundai) at an additional cost of 3 hours’ labour.. as far as I can see on the Jobcard, there are no additional instructions or complaints from Hyundai.. simply a service reqeust Nobody was “misled” into believing nothing was wrong with the vehicle, as far as we could see, there was nothing wrong at the time the car was here in Oct 2015. We are a reputable Mercedes franchise dealer and take offense to comments like that. If there is already a belief that we cannot be trusted (in your opinion) with your vehicle I suggest you rather allow Culemborg to attend to your complaint and the subsequent repair of the vehicle. Kind Regards Steven Shepherd | Service Advisor Stanmar Motors Tel. ********** F2M. ********** c/o Beach- & Discovery Road, Pacaltsdorp, George, 6529 | PO Box 57, George, 6530 This e-mail, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of Stanmar Motors and/or its subsidiaries. It is confidential, private and intended for the addressee only. Should you not be the addressee and receive this e-mail by mistake, kindly notify the sender, and delete this e-mail, immediately and do not disclose or use same in any manner whatsoever. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of the Stanmar Motors. Stanmar Motors accepts no liability whatsoever for any loss or damages whatsoever and howsoever incurred, or suffered, resulting, or arising, from the use of this email or its attachments. Stanmar Motors does not warrant the integrity of this e-mail nor that it is free of errors, viruses, interception or interference. Please note that in the event of any prices being quoted, these prices are subject to change as determined by Stanmar Motors or any of its suppliers. Stanmar Motors is a representative of IDA Risk Management Services (PTY) Ltd, a licensed Financial Services Provider in terms of Section 8 of the FAIS Act, no.37 of 2002. Licence no 28260 From: karen stoltz ********** />Sent: 11 January 2016 09:28 PM To: Kobus Marais - Hyundai Knysna ********** />Cc: Steven Shepherd ********** Group1 Hyundai knysna ********** Mkhize, Melusi: Absa ********** />Subject: RE: Attached PDF Attachments area Kobus Marais - Hyundai ********** /> Jan 12 to Steven, me, Group1, Melusi:, Heino, Troy Thank you for your input Steven We did not find any problems on the vehicle during our pre-delivery inspection either. I would just like to assist this customer where possible but your Culemborg branch seems to know better. In all fairness the vehicle has done 10 000km since delivery/service. Mrs Stoltz I will gladly assist where I can but I can with all cer*****y say that the people guiding you in terms of the consumer act and what it entails are not properly informed. When we sold you this vehicle you knew what warranties where on the vehicle. You took out an extended warranty which you later cancelled. I would advise you to take the vehicle in for the necessary work as Mercedes will still cover 50%. Please do forward me the quote once you have done this as I will also like to see the extend of repairs needed. After assessing the quote I will discuss this with my Director to see if we could perhaps make a good will contribution towards the repair. I must however emphasize that a good will contribution will only be considered after assessment and I cannot commit to this as I do not have the authority. Kind Regards Kobus Marais GENERAL MANAGER GROUP 1 Hyundai Address: 2 Main Street, Knysna, 6570 Telephone: (044)3022 600 // Mobile: 082 ********** // Fax: (044) ********** ********** www.group1-hyundai.co.za From: Steven Shepherd ********** />Sent: 12 January 2016 09:23 AM To: karen stoltz; Kobus Marais - Hyundai Knysna Cc: Group1 Hyundai knysna; Mkhize, Melusi: Absa; Heino Smit; Troy Nunns Subject: RE: Attached PDF karen ********** /> Jan 12 to Kobus, Melusi:, Steven, Heino, Group1, Troy Hi Kobus Many thanx, i shall have Culemborg do so on thursday as they are the competitors with george, if Culemborg can confirm what they say, it would be their challenge, not mine, i personally want my car in a good condition, i aim to keep it for 30 years it is a good car. Greetings ********** ********** /> Jan 12 to Steven, Kobus, Group1, Melusi:, Heino, Troy Hi Kobus I confirm a second report on the reason for the fault. That shall also be a merc dealer. If that merc explain the reason and i recei e a second report with faults i request the solution to that problem. it is so that i am fami**** with mer prosesses and as i explained a fault can be cleared with no record and the fault appear just at later stage this mean that the history of damage has no details left. i cant take responsibility for this stored damages. i did say to Elridge two days after i had the car that the lamplight was fused and that is replaced i can also see then that this was just the start of the notifications of what was cleared by or before Oct. 2015. i shall get evidence to that. it then means that without merc george knowledge who ever worked there had do so may e meaning noo harm. Karen Sent from Samsung Mobile Heino ********** /> Jan 13 to me, Steven, Kobus, Group1, Melusi:, Troy Hi All / Me Stoltz, My apologies, but I am afraid I do not understand the current concern / point of discussion? From my perspective, the facts are the following: · There is a concern on the vehicle that needs to be addressed · The concern exposed itself after delivery took place, therefore nobody misled or attempted to mislead anyone . . . · A decision needs to be made by the owner whether the current concern will be looked after by ourselves or by another dealer Kindly inform me what is expected from my team at Stanmar Motors in an attempt to resolve the frustration at hand to confirm if we could be of assistance? Kind Regards, Heino Smit | Service Manager Stanmar Motors Tel. ********** F2M. ********** Cell. ********** ********** />c/o Beach- & Discovery Road, Pacaltsdorp, George, 6529 | PO Box 57, George, 6530 This e-mail, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of Stanmar Motors and/or its subsidiaries. It is confidential, private and intended for the addressee only. Should you not be the addressee and receive this e-mail by mistake, kindly notify the sender, and delete this e-mail, immediately and do not disclose or use same in any manner whatsoever. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of the Stanmar Motors. Stanmar Motors accepts no liability whatsoever for any loss or damages whatsoever and howsoever incurred, or suffered, resulting, or arising, from the use of this email or its attachments. Stanmar Motors does not warrant the integrity of this e-mail nor that it is free of errors, viruses, interception or interference. Please note that in the event of any prices being quoted, these prices are subject to change as determined by Stanmar Motors or any of its suppliers. Stanmar Motors is a representative of IDA Risk Management Services (PTY) Ltd, a licensed Financial Services Provider in terms of Section 8 of the FAIS Act, no.37 of 2002. Licence no 28260 ********** ********** />Sent: Tuesday, January 12, 2016 5:54 PM To: Steven Shepherd ********** Kobus Marais - Hyundai Knysna ********** />Cc: Group1 Hyundai knysna ********** Mkhize, Melusi: Absa ********** Heino Smit ********** Troy Nunns ********** />Subject: RE: Attached PDF karen ********** /> Jan 13 to Heino, Kobus, Melusi:, Steven, Group1, Troy Hi Guys Please quit arguing, i found something. Hundai is very good. Lets wait for the right answer but my car need that repair. Unfortunately it is so that Sarel worked for you and had damaged my gearbox, i am dealing with that, i have told Kobus the story. Greetings Heino Smit Dear Me Stoltz, Please stick to the matter at hand. If Sarel of “Sarel’s Diag... Jan 13 karen ********** /> Aug 6 to Steven, Kobus, Melusi:, Heino, Group1, Troy Good day Kobus I request the repairs to the merc. never done on Hundai expenses. karen ********** /> Aug 6 to Kobus, Steven Hi Kobus When will the repairs be done. Greetings Click here to Reply, Reply to all, or Forward TAKE NOTE OF ABSA reply LETTERS BELOW Our reference number: ********** 12 October 2016 Miss. K Stoltz E-mail: ********** Dear Miss. Stoltz YOUR COMPLAINT: Your e-mail to Absa’s Dispute Resolution Department The above matter refers. We confirm that the investigation into your complaint has been completed and we would like to respond thereto as follows: Summary of complaint For the sake of completeness, we would like to give a brief summary of your complaint, as we understand it. You want to know how Absa can finance a car with a faulty engine. You also claim that you requested the dealer to fix the car, but never received any response. You would like the dealer to fix the car or Absa to cancel the deal. Our consideration of the matter Client sourced, selected and purchased the vehicle at a dealership of her choice. At the time of selecting and sourcing, the bank was not party to any of the negotiations or the subsequent actions that followed. All negotiations prior to application for finance regarding the sourcing and selecting of the vehicle were between the client and the dealer. The bank only became involved after client chose the vehicle and app**** for finance. The fact that client have signed the contractual agreement, confirms and verifies to the bank that all have been disclosed & discussed in detail with the client and that the client have read, understood and accepted the terms and conditions of the contractual agreement. We have however engaged with the dealership, who provided the attached signed Documentation by the client, as well as confirmation that the vehicle was serviced by Mercedes agents Stanmar Motors in George, where no faults were picked up. Conclusion We wish to advise that your claim is against the dealer which is the supplier of the vehicle, and not Absa which is the credit provider. We are not liable for any disputes with the supplier of the vehicle. Further recourse We trust that you understand the feedback as indicated above. If you are still dissatisfied, you are however entitled to pursue the matter further through the Motor Industry Ombudsman for further assessment who deals with disputes between buyers and Motor dealers. The contact details for the Ombudsman are as follows: Tel: *** Fax: ********** E-mail: ********** Yours sincerely Louis van Zyl Absa’s Dispute Resolution Department Absa Group Customer Car TAKE NOTE OF BANKING OMBUDSMAN reply LETTERS BELOW Dear Sir/Madam YOUR COMPLAINT AGAINST ABSA Our office does not have the jurisdiction to deal with disputes related to faulty motor vehicles. The appropriate forum is the Motor Industry Ombudsman. In this regard we refer you to clause 3.2 (c) (i) and (ii) of our Terms of Reference, which state: Limits on the Ombudsman's jurisdiction (c) Other processes The OBS may not consider a complaint or dispute that: (i) Falls within the jurisdiction of any statutory ombud as defined by their enabling legislation; (ii) Is based on the same event and facts as any matter which is, was, or becomes, the subject of any proceedings in any court, tribunal or regulator or other independent dispute resolving body or an investigation by a statutory ombud of any jurisdiction, unless the proceeding were instituted by the bank and the OBS has considered it appropriate to intervene and is not prohibited from doing so under any law. We can only suggest that you lodge your complaint with the Motor Industry Ombudsman for further assistance. Postal address: Suite 156, Private Bag X025 Lynwoodridge, 0040 Tel: *** Fax: *** ********** za Web: http://www.creditombud.org.za Yours faithfully Lindiwe Mngomezulu For: Ombudsman for Banking Services IT IS CLEAR THAT THE OMBUDSMAN BANKING IS ******* TOGETHER WITH ABSA SUPPORTING THE DEAL WITH HYUNDAI KNYSNA WHICH KNEW THAT THIS CAR IS BROKEN LONG BEFORE I BOUGHT IT, HYUNDAI EVEN TOLD ME THAT THIS VERY SAME CAR WAS PARKED AT THEIR PORT ELIZABETH BRANCH FOR A LONG TIME, IT IS CLEAR THAT THEY KNEW THAT THIS CAR IS NOT IN GOOD RUNNING CONDITION, IT IS THEREFORE AGAINST THE CONSUMER ACT TO SELL A BROKEN CAR OR ITEM EVEN SO EVEN WORSE TO KNOW AND THEN TO TRY COVER IT UP WITH ANOTHER ********** COMAPNY GEORGE STANMAR MERCEDESBENZ. RAW DEAL WITH ALL OF THEM I NEED A LEGAL TEAM AS IN COURT THIS CASE WILL BE MY SUCCESS AND THEY SHALL ALL PAY. I INTEND TO SEEK NEWS PAPERS AND TELEVISION 3RD DEGREE EXPOSURE OF THIS COMPANIES.

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Replies (2)

Absa's replyOfficial

14 Oct 2016, 10:13

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Absa's reply14 Oct 2016, 10:13

Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Absa's replyOfficial

14 Oct 2016, 10:24

Dear Miss Stoltz

Please refer your matter to the Motor
Industry Ombudsman for further assessment

The contact details for the Ombudsman are as follows:
Tel: ***
Fax: ***
E-mail: ***

Absa's reply14 Oct 2016, 10:24

Official

Dear Miss Stoltz

Please refer your matter to the Motor
Industry Ombudsman for further assessment

The contact details for the Ombudsman are as follows:
Tel: ***
Fax: ***
E-mail: ***