Corporate disfunctuon

I would like to know who the idiot was that decided to change the way cash deposits should be done at their branches?? Now it is only certain branches that help with cash deposits. And at other branches they installed a useless cash deposit machine that is at best, just useless. I feel sorry for the staff working at Absa branches because they face the public's frustration and sometimes verbal abuse!! But I guess for the bunch of corporate clowns it is all about making money, while charging excessive fees and less service!! So get out your corporate designer offices and go visit the branches and see what impact your rediculous decisions have on your staff and clients!!