1 reviews | Active since Jun 2017

13 Feb 2018, 15:50

Corporate card bungle

A card delivered only to be told by ABSA branch that card has been cancelled. The branch promised card is re-ordered and will be delivered in 5days. A pin was sent yet card is still not working.

On 13 Feb in 10 days after my first visit to branch , no card was there and then given Absa hotline to which I was told card was never ordered. But consultant promised me card will be ordered and delivered in the branch. The phone cut off and ABSA never bothered to call back and one wonders if a client can be treated like this in corporate card what more in personal cards. This is mere poor service.

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Replies (1)
Absa
Absa's reply14 Feb 2018, 12:50
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd