Copy of Title Deed (Transfer buyer and seller)

At last I got ABSA's attention about my burst geyser Claim after being without water for 15 days. Legend Plumbing did an awesome job today. A very friendly team. The only problem is that there is an electrical problem now and I was promised that an electrician will come out tomorrow to fix the problem. So lets see.

Another problem I have with ABSA at the same time as the burst geyser is that since the 15th of March 2021 up to date after more than 14 emails trying to get a copy of my Title deed (Transfer between seller and buyer) I received more than once a copy of Mortgage Agreement doc and been told via email that that's the Title Deed.

Come on guys can't you guys read!!! Also when calling spending lots on money on airtime just to deal with 20 new people at the call center explaining the story over and over and get promised that they will get back to me. AND I'M STILL WAITING.

It seems that if you want action and things get done you have to do it via Hello Peter! What is wrong with them!!!

PLEASE HELP! I need it for Council to approve my building plans!!!!