Convenience???

I app**** for a cheque account online on the 12th of May. I received an email confirming that my application was submitted and the requirements to continue with the application. I sent all the requirements on the 14th of May and received a mail confirming that they received my mail. By last week - two weeks after my application - I still haven't received any feedback or anything regarding this application. I sent a mail again on the 27th requesting an update. Well it's now the 2nd of June and still no feedback on this application. How can you offer a \convenient"way of applying for accounts online when they are EVERYTHING but convenient? It's now been 3 weeks since my application. Would I have waited this long if I went inside the bank and app****? Probably not!! I've been with Absa 20 odd years. I'm not a new client. You have access to all my info. What on earth is taking so long?? So people - lesson to be learned. It is DEFINITELY not more convenient to apply online - don't even bother. Bet you FNB wouldn't take this long. Maybe it's time for a change. """