SV
Sibonelo V

1 reviews | Active since Aug 2025

26 Aug 2025, 19:32

Contravening Of Protection Of Information Ac

I has personal cheque account with ABSA that I was using to get my salary. I switched my salary and debits to the new bank. There was SARS refund that were paid to my ABSA personal account but I could not access them because my account was closed because it was not used for more than 1 year, I approach ABSA Ixopo and I was informed that my account was sold to Shakleton Lawyers with the rights to withdraw whatever money deposited on it . My concerns is that I opened a personal account with ABSA that can be accessed using my secrete pin and I never gave permission to a third party to access my personal account without my consent. ABSA contravened Protection Of Information Act, so I need my money back.

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Replies (1)
Absa
Absa's reply27 Aug 2025, 08:40
Official
Dear Sibonelo Victor
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number to your complaint is C-***8.
 
Kind regards,
Group Customer Care
Rezona Louw