Continuous poor service from ABSA Vehicle Finance

In July and September I requested documents for my deceased father's vehicle. After much fighting, once again Im at the mercy of ABSA who do not answer calls and do not read their emails properly. I received the original documents in September which I acknowledged but could not use them due to the Master of the High Court not finalising the Letter of Executorship. I sent a request for ABSA to issue me just the letter, with the current date to allow me to transfer ownership as the previous letter only gave me 21 days to do it. The old letter has since expired. ABSA did not read my request and sent me an email stating they sent it already. Clearly the staff at ABSA do not read emails nor do they respond to complaints. This is a headache of four years that is never ending but then ABSA wants to advertise you are there for your clients with solutions. If this is Africanacity then it really is gutter Africanacity.