Continuous incompetency from ABSA
***********. Useless. Pathetic. Just a few kind words to describe the service level received from yourself when dealing with a building insurance claim. Claim lodged on 5 May 2022 and nothing is happening on this claim. I need to phone every sigle day to hear one excuse after the other. Yesterday I finally learned that you appointed an assessor - just to learn that you appointed an electrical contractor to assess damage that is in no way electrical related. Smart move ABSA. As if this is not enough your assessor failed to honour an appointment today. An appointment for which I had to take time off work. I expect to be reimbursed for my wasted time.
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Replies (5)
Absa's replyOfficial
13 May 2022, 16:14Dear Maartin, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***9. I will review the matter, and provide you with an expected timeframe for further feedback.
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply13 May 2022, 16:14
Official
Dear Maartin, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***9. I will review the matter, and provide you with an expected timeframe for further feedback.
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Best regards,
's updateReviewer Update
18 May 2022, 13:34Still no feedback on this claim. What is going on?
's update18 May 2022, 13:34
Reviewer Update
Still no feedback on this claim. What is going on?
Absa's replyOfficial
18 May 2022, 14:44.
Best regards,
Absa's reply18 May 2022, 14:44
Official
.
Best regards,
's updateReviewer Update
18 May 2022, 19:06Great ABSA, not even an attempt to assist me?
's update18 May 2022, 19:06
Reviewer Update
Great ABSA, not even an attempt to assist me?
Absa's replyOfficial
19 May 2022, 08:28Good day,
Thank you for your posting.
Pravesh Bejay is attending to your matter and will be in contact with you. Thanks.
Thank you for your posting.
Pravesh Bejay is attending to your matter and will be in contact with you. Thanks.
Best regards,
Absa's reply19 May 2022, 08:28
Official
Good day,
Thank you for your posting.
Pravesh Bejay is attending to your matter and will be in contact with you. Thanks.
Thank you for your posting.
Pravesh Bejay is attending to your matter and will be in contact with you. Thanks.
Best regards,