MB
Morgan B
1 reviews | Active since Sept 2015
05 Dec 2016, 11:07
Continuing to call a wrong number
<p>I have now logged this issue twice with ABSA (https://hellopeter.com/absa/reviews/unsolicited-calls-rude-staff- ********** ) and am still receiving unsolicited calls and sms's without the option to OPT out. </p> <p> </p> <p>Please remove my number from your system. I will use the CPA if needed if that is what it takes.</p>
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
05 Dec 2016, 13:03Dear Morgan
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply05 Dec 2016, 13:03
Official
Dear Morgan
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
MB
Morgan B's updateReviewer Update
14 Dec 2016, 10:46More than a week later and still no response from you other than the above. I have again received 3 sms and a sales call since your reply.
If no response is received by Monday 19 December I will assume that you do not take this complaint seriously and will escalate to the banking ombudsman (failure to deal with ********** number given to yourselves and failure to resolve an issue within the appropriate time) and the National Consumer Commission (failure to remove details for direct marketing despite being requested to do so, as well as not including an opt out funtion on your sms's)
MB
Morgan B's update14 Dec 2016, 10:46
Reviewer Update
More than a week later and still no response from you other than the above. I have again received 3 sms and a sales call since your reply.
If no response is received by Monday 19 December I will assume that you do not take this complaint seriously and will escalate to the banking ombudsman (failure to deal with ********** number given to yourselves and failure to resolve an issue within the appropriate time) and the National Consumer Commission (failure to remove details for direct marketing despite being requested to do so, as well as not including an opt out funtion on your sms's)
Absa's replyOfficial
14 Dec 2016, 16:12 Dear Morgan
Our sincere apology for the delay.
Kindly provide us with the message received from your phone? All our marketing message has the opt out facility, it is the operational message that does not have the Opt out facility.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply14 Dec 2016, 16:12
Official
Dear Morgan
Our sincere apology for the delay.
Kindly provide us with the message received from your phone? All our marketing message has the opt out facility, it is the operational message that does not have the Opt out facility.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
MB
Morgan B's updateReviewer Update
14 Dec 2016, 16:30Absa Rewards: To view the 2017 Absa Rewards membership fee visit absa.co.za/rewards Terms and conditions apply.
Masterpass wallet holders can now shop at any of the 30000+ Snapscan merchants. Simply download the Masterpass app and register. Happy shopping. Absa:FSP/NCRCP7
Absa: Thank you for banking with us. Where possible use electronic banking services such as ATMs, internet, telephone and cellphone banking, as these are cheaper than branch services. Use your banks ATM, as additional charges are levied when using another bank's ATM. FSP
MB
Morgan B's update14 Dec 2016, 16:30
Reviewer Update
Absa Rewards: To view the 2017 Absa Rewards membership fee visit absa.co.za/rewards Terms and conditions apply.
Masterpass wallet holders can now shop at any of the 30000+ Snapscan merchants. Simply download the Masterpass app and register. Happy shopping. Absa:FSP/NCRCP7
Absa: Thank you for banking with us. Where possible use electronic banking services such as ATMs, internet, telephone and cellphone banking, as these are cheaper than branch services. Use your banks ATM, as additional charges are levied when using another bank's ATM. FSP
Absa's replyOfficial
15 Dec 2016, 12:17Thank you.
We will forward your email to the relevant department.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply15 Dec 2016, 12:17
Official
Thank you.
We will forward your email to the relevant department.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,