Continued poor service.

Good day,<br> <br> This is the fourth complaint I am logging against Absa - it is exactly the same as the previous complaint word-for-word as I have not yet had a response.. <br> A claim was logged on the 2nd of January and no repairs has commenced as yet.<br> <br> Subsequent to my second hellopeter complaint, the claim was quickly approved, but my questions remains unanswered (see below):<br> <br> 1. The oven's thermostat has been damaged during the burst geyser and the assessor promised that an electrician would come to verify it in order for it to be included - nobody has contacted me in this regard.<br> 2. How would the insurance pay for the amount of time they would need to stay in a guest-house (as work will take about a month)<br> 3. And lastly - I have received no response as to the reimbur*****t of the water bill due to the burst geyser.<br> <br> I do not know how to state this any clearer: somebody from Absa needs to give me a call and answer my questions so that we can make arrangements for the repairs to begin.<br> <br> It really is disappointing that hellopeter is the only way to get a response from Absa.<br> <br> Regards<br> Tinus Potgieter