Continued disgusting service and lies by ABSA: My third post now

I have posted multiple times regarding lies and disgusting service I have received regarding my building loan. Please do look up those reviews. My case is being currently looked at, but once again ABSA is up to their tricks.

I have received three emails now stating that ABSA is investigating, however, every time they give a new timeline as to when they will get back to me. I feel that they finding loopholes for their lies and bad service once again.

This is the first email I got regarding their investigation to my complaint:

Good Day MUGAMMAD MUJAHEED CARLIE

We refer to your complaint with reference number C-***6. I am currently investigating your complaint and will contact you on or before the 2021/10/06 4:12 PM with further feedback.

Yours Sincerely Mavis Mudzimu ***

They said they would get back to me, but obviously they did not: This is the second email I received:

Dear Mr Mujahid Carlie

With reference to the above and more specifically your complaint addressed to the Disputes Resolution department.

Please accept our sincere apology for any inconvenience caused and the delay in resolving the matter.

Please be advised that your matter is still under investigation and might take slightly longer to resolve.

Progress update will be provided by 12 October 2021.

Kind Regards

Lebogang Mashiane Specialist Case Manager: Customer Value Management: Customer Care

And obviously they didnt get back to me or even give me any details to why they taking long. I had to email them to give me some indication of what is happening, and they took 2 days for a shoddy reply with very little details.

Lastly, I received another email, saying they would only now get back to me by the 15th of October. See below:

Dear Mr Mujahid Carlie

With reference to the above and more specifically your complaint addressed to the Disputes Resolution department.

Please accept our sincere apology for any inconvenience caused and the delay in resolving the matter.

Please be advised that Mavis is still waiting for your building report from our building department to review and feedback should be provided by 15 October 2021.

Kind Regards

Lebogang Mashiane Specialist Case Manager Customer Value Management: Customer Care

As you can see, they constantly lie o you, take their time to help you and probably finding ways to dupe you. Please do not ever do business with ABSA, they will constantly disappoint you and personally I feel that they have discriminated against me, and that's why they feel that they can take their time with me, and feed all different stories to me. Worst bank/business I have ever dealt with. Please do not make the same mistake.