1 reviews | Active since May 2016

24 May 2016, 07:35

Continued bad service

<p>Good day,</p> <p> </p> <p>This is the 8th hellopeter complaint I am logging with reference to this issue. I have logged a claim on the 2nd of January 2016. The fixes were only done in April and even though we are almost half-way through the year, there are still outstanding issues on which I have not received any feedback from Absa.</p> <p> </p> <p>The outstandings matters are:</p> <p>1. Loss of rental income (see email below and supportive documents attached - the email was sent on the 11th of APril, I have followed it up with a call and Absa has said they'll get back to me - I have not heard anything).</p> <p>2. Oven - The stove was fully operational prior to the geyser-burst, it has not worked properly since. Therefore it needs to be either fixed or replaced. Despite indicating that you'd have an assessor visit the premises to re-assess, nothing has been done.</p> <p>3. The back-door in the kitchen - this has water damage (as stated in a report submitted by ER Sallvite) and I have not heard anything as to when this will be fixed.</p> <p> </p> <p>Regards</p> <p>Tinus</p>

0
Replies (1)
Absa
Absa's reply24 May 2016, 11:25
Official

Thank you for bringing this matter to our attention. One of our resolution agents will contact you once your matter has been resolved.

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd

Best regards,