Continued bad service

Good day, I logged a claim with Absa after water-damage to our house on the 2nd of January. The house was only fixed 4 months later (in April). Subsequent to the fixes being done, it became evident that not everything was fixed. I also contacted Absa for the loss of rental income and as always, they promised to get back to me, but never have. I wrote the email below to Tshepo Monkhe about the fixes needed to be done (see below), but never heard from him. Good day Tshepo, I hope this email finds you well. Further to our earlier email interaction (regarding claim ***), I can confirm that an Electrician has visited our house and has therefore submitted the report, but I have not heard anything from Absa as to when this will be fixed. In addition to that, post all the fixes the following should also be addressed: 1. There are lights missing in the living room as well as in the hall-way which were there prior to the ceiling replacement - this should be replaced. 2. SInce the work has been done, the light in the on-suite bathroom to the main bedroom trips together with the extractor fan - this should also be fixed. 3. The stove should be fixed as a matter of urgency (as the contractors agreed that the thermostat has broken becuase of the water damage and therefore the stove might have to be replaced) 4. The carpenters also submitted a report that the back-door in the kitchen should be replaced as there was water damaged not included in the original assessment. Please revert at your earliest convenience. Regards