1 reviews | Active since May 2016

08 Jul 2016, 09:04

Continued bad service

<p>Good day,</p> <p> </p> <p>This is the 10th hellopeter complaint I am logging with reference to this issue as I still did not have a response. I have logged a claim with Absa insurance on the 2nd of January 2016. The fixes were only done in April and even though we are almost half-way through the year, there are still outstanding issues on which I have not received any feedback from Absa.</p> <p> </p> <p>The outstandings matters are:</p> <p>1. Loss of rental income (see email below and supportive documents attached - the email was sent on the 11th of APril, I have followed it up with a call and Absa has said they'll get back to me - I have not heard anything).</p> <p> </p> <p>2. The back-door in the kitchen - this has water damage (as stated in a report submitted by one of the assessors) and I have not heard anything as to when this will be fixed.</p> <p> </p> <p>Regards</p> <p>Tinus</p>

0
Replies (2)
Absa
Absa's reply08 Jul 2016, 10:58
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply08 Jul 2016, 11:01
Official

Dear Customer

I will followup on the 2 previous complaints logged on the system

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,