Continious Lack of Service and ignorance

On 20 December 2022 a request (with all the necessary supporting documents) was sent to ABSA Deceased Estates to proceed with the FICA process of the accounts of the deceased. On 02/03/2023 a written request (with all the supporting documents) was sent to ABSA to close all the accounts of the deceased and transfer the funds to the Estate account. On 06/03/2023 I received confirmation from ABSA that the FICA process was completed. Today, a few weeks later nothing was done further on the request to close the accounts. In the mean while creditors want to institute legal action, all because of the lack of service from ABSA. Sad to say, I deal with many estates, and not one request to close the accounts of a deceased is completed without a complaint or fight. What is happening at ABSA? There is no service. I advise all my clients to rather move their accounts to another Bank, as the process to get service from ABSA in the administration of an Estate is painful and a frustrating process.