GB
Gisela B
1 reviews | Active since Jul 2021
09 Feb 2025, 11:08
Consumer protection, rate reduction
It almost end of Feb and my linked vehicle finance interest rate has not been cut since the rate was cut on Jan 30th 2025. Made contact with Absa to enquire about this, their response was that they in the process to adjust it, so they are going to close the case while my homeloan adjusted rate was already done through absa. This is really bad, I am looking for finance else where, hope u are satisfied.
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Absa's replyOfficial
10 Feb 2025, 09:36Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***2. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply10 Feb 2025, 09:36
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***2. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,