Consultants got my profile blocked.

I'm very annoyed and inconvenienced right now. I went to a branch in Evaton Mall on Friday to sort out my issue of not being able to do cell phone or Internet banking due to a sim swap I did on Thursday. The guy who was assisting me was Richard, advised me this will be sorted within 24hours. While I was there he asked me to log in to online banking and my account was blocked. He said I should delete the app and re-download, did that and log in again my profile was still blocked. He said I should wait 24hours as the head office is still busy with it. Even now I still cannot access Internet or cell phone banking as my profile is still blocked. My profile was not blocked until he intervened, before I went to the bank I only got an error message stating I performed a sim swap and need to go to a branch for assistance. Which I understood it was for security reasons. Now I cannot do anything. Can someone sort this mess out, I am unable to do anything it's frustrating and this needs to be sorted soonest. This is pathetic.