Consultants do not know what is going on.

I have a fixed deposit that matures end of the month. I want it to pay me out on maturity. Email from ABSA indicates that I must visit my branch before the time. Visited the branch today, but the consultant told me otherwise and say I must come after maturity. Email indicates that it will be automatically reinvest and I do not want it to. I want my money paid out on that day.