Consultant with such attitude. Never demean a customer.

<p>I had the honour of talking to Dona Lucia (however you spell her name) from the collections department regarding an unauthorized debit order going through my account. Wow, the tone she was using was utterly pathetic. Even if I was in the wrong, which i wasn't, there is a nice way of explaining to me. Either way, she was demeaning and treated me like I was a low level ****bag. She did not even try to listen to my side of the story and kept on stubbornly repeating whatever she was saying. Thank God, all calls are recorded as I would like THE ABSA team to actually listen to how she was speaking to me. I am also in the business department and even if the customer was wrong, you NEVER talk to someone that way. Things got so heated, my husband had to intervene. Such pathetic service.</p>